This Privacy Policy ("Privacy Policy") describes the practices of Kiaora (Kiaora, "we," "our," or "us") regarding the policy used to handle customer data and the use of any client provided information to Kiaora. This Privacy Policy applies to the protection of your information and describes the data protection practices when you visit our Website. joinkiaora.com (our "Website" including any subpages of the site), and any Kiaora branded mobile application (the "Apps") will receive information from our clients for the purpose of providing health and wellness products. We refer to the Websites, Apps, and other services provided by Kiaora as the "Services." This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in our Terms of Use.
YOU SHOULD READ THIS PRIVACY POLICY CAREFULLY. ANY USE OF THIS SITE CONSTITUTES YOUR CONSENT TO THE PRACTICES SET FORTH IN THIS POLICY.
We obtain information about you as described below when you use the Services. If you do not provide the requested information, you may no longer be able to access or use part or all of our Services.
Information You Provide We collect a variety of information that you provide directly to us when you create your account, request Services, answer our questionnaires, submit questions or feedback, request customer support and upload or post to the Services. The specific information you provide may include:
Name, address, telephone number, date of birth, gender, and email address
Information about your medical conditions, treatment options, physician referrals, prescriptions, and lab results or other health information
Information Via Automated Means We collect information about your use of the Services and the devices you use to access the Services. This information generally includes:
Usage of Information. We collect information about your interactions with the Platform, including the pages that you visit and links you click on, streaming, offline listening or downloading tracks, uploading or recording tracks, connecting to your Facebook or Google account, sharing a Sound with another user, following or unfollowing another user, posting a comment, performing a search, the time, frequency and duration of your visits to the Platform, and whether you interact with email messages, for example, if you opened, clicked on, or forwarded the email message.
Log Data. We automatically collect log information when you use the Platform, even if you have not registered for an account or logged in. That information includes, among other things: details about how you've used the Platform (including links to third party sites or services), Internet Protocol (IP) address, access times, your browser type and operating system, device information, device event information (e.g., crashes, browser type), and the page you've viewed or engaged with before or after using the Platform.
Our Website. When you use our Website, we collect and analyze information such as your IP address, browser types, state or country from which you accessed the Services, type, the number of clicks, files you download, pages viewed, the amount of time spent on particular pages and other information on your use of our Websites.
Location Information. When you use the Services, we collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device.
Device Information. We collect information from and about the devices you use, including how you interact with the Platform and information about the device itself, such as the hardware model, operating system, IP addresses, cookie information, device settings, mobile device and advertising identifiers, apps installed, browser type, language, battery level and time zone. Apple's iOS Advertising Identifier (IDFA) and Google's Android Advertising ID are examples of device identifiers. This information allows us to recognize and associate your activity, and provide personalized content and advertising, consistently across your devices.
Our Use of Cookies/Technology and Social Media and Other Sources. We and our service providers may use various technologies to collect information from you including web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. When you "like" or "follow" us on Facebook, Instagram, Twitter, or other social media sites, we may
collect information about you. The third parties with whom we partner may also provide us with information about you. For example, the physicians and pharmacies with whom we partner to provide you with the Services and contractors in technical, advertising networks, analytics providers, and search information providers.
HOW WE USE YOUR INFORMATION
We may use your information for any business purposes including to:
HOW WE SHARE AND DISCLOSE YOUR INFORMATION
We may share your information for our business purposes in the following ways:
RIGHT OF KIAORA
By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to:
All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
PROTECTED HEALTH INFORMATION (PHI)
Kiaora is not a healthcare provider or covered entity as defined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-191, as amended. Instead, Kiaora is a Business Associate (as defined under HIPAA) and is required to appropriately safeguard all protected health information (PHI). By using the Services, you explicitly give Kiaora the permission to collect, store and use the data you provide on and through our platform, whether provided on our main page, or on a page of one of our partners we have contracted with, as a response to a questionnaire or in any other format.
Kiaora has a Business Associate Agreement with the following entities which will communicated PHI information per our Privacy Policy and the policy of those entities:
YOUR INSTRUCTIONS
You may request us not to use your contact information to contact you by email, postal mail, or phone by contacting us using the contact information below. However, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. Based on the ongoing prescriptions we provide as a service through this site, we may need to contact any client for the provisioning of the services.
THIRD PARTY SERVICES
You understand that we cannot be responsible for the privacy, information, or other practices, including data privacy and security process of our contractors or any third parties, including without limitation the physicians and other health care providers using the Services or any third party mobile application, Websites, or service to which our Services may contain a link. Kiaora is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect.
Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website's own rules and policies. Please review those rules and policies before proceeding.
TRANSMISSION OF YOUR INFORMATION IS AT YOUR RISK.
We use our best efforts to protect your information against accidental or unlawful loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you agree and accept that we cannot guarantee the security of your information transmitted to or on our Websites or Services and that any such transmission is at your own risk.
REVISIONS TO OUR PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time. The date this Privacy Policy was last revised is identified as the Effective Date at the beginning of this Privacy Policy. You must read the Privacy Policy each time you access the Site and use the Service. You agree to the Privacy Policy as in effect on the Effective Date by your use of the Site or Services on or after the Effective Date.
CONTACTING US
If you have any questions about our privacy practices, please contact us at:
support@joinkiaora.com